WASTE MANAGEMENT CASE STUDY

Flat Fee Receivables Solutions For A Leading
Waste Disposal Company

Reimagining Small-Balance Debt Collection
and Recovery

Even small-balance accounts are viable to pursue with the right debt collection and recovery strategy. A leading waste disposal company partnered with A.R.M. Solutions for a unique flat-fee solution that recovered money efficiently and respectfully to protect customer relationships. 

The Challenge

Delinquent accounts piled up as piled up as the company rapidly grew. Internal resources focused on large accounts, leaving thousands of smaller balances untouched.

The company needed a better way to organize and verify contact information for follow-up and recover funds – without aggressive collections tactics that often alienate customers and damage brand reputation.

Waste management truck picking up a trash bin
A person with a clipboard standing in front of a dump

The Solution

A.R.M. Solutions quickly implemented a plan designed for speed, accuracy, and diplomacy. Key activities included:

  • Using the company’s existing data format to expedite account assignment
  • Crafting communications tailored to the waste disposal industry
  • Using sophisticated skip tracing to locate accurate phone numbers for delinquent customers

The Results

The strategy made an immediate impact for the waste disposal company, with results far exceeding industry benchmarks.

With a recovery rate 3x higher than the national average, the company achieved more than reclaimed revenue - It redefined its approach to portfolio management with transparent programs that ensure every account gets attention while preserving customer trust.

A.R.M.’s Unique Flat Fee Solution

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Cost Effective


The total cost of our services were less than 8% of the total dollars that we resolved for our client a huge difference from 30% - 40% that a traditional contingency agency would have charged)!

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Diplomatic Approach

Our client was extremely pleased with the diplomacy of our “Pre-Collection” service, allowing the ability to talk directly with their customers to promote positive future relationships.

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Additional Impact


Our client was able to successfully improve their internal collection performance and shift their focus to more current accounts. The contact information provided by A.R.M. also allowed them to better maintain communication and reduce future delinquencies.

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Bottom Line


Our client has been able to significantly reduce their collection costs without the risk of alienating their customers and their customers are getting retrained to pay their invoices in a timely manner.

Retain More of the Revenue You’ve Worked Hard to Earn 


Schedule a 30-minute strategy session with our specialists to design a collection and recovery approach tailored to your portfolio.
 

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